IT Support & Maintenance

We provide a personalised service going that ‘extra-mile‘ to ensure we exceed Client expectations.

Not only have we built an exemplary track record in delivering first-class technical IT support and infrastructure maintenance, we have built a host of extraordinary business relationships in the process.

We’re fully focused on building and developing these relationships as Client retention is key to our business model and development. Ensuring the integrity of IT systems and infrastructure is pre-requisite but it´s how we do this that differentiates us.

Contract clients are assured of an immediate response to their call and through our Deltabit UK IT Support Service and a 99.5% SLA success rate. We ensure our clients are kept constantly informed of progress; our ultimate aim being to minimise down time and disruption.

We offer customised service plans to meet all your individual requirements from ad-hoc, scheduled or contracted service level agreement support.

Our Rapid Response IT Support packages:

Standard – Immediate telephone response / 8 hours on site
Plus – Immediate telephone response / 4 hours on site
Premium – Immediate telephone response / 2 hours on site

Each of our packages can be fully tailored to include preventative maintenance, called-off engineering hours, remote monitoring, intervention and management.

  • Build extraordinary relationships

  • ‘Rapid response’

  • Tailored service level agreements

  • Customised service plan

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